Announcements

iWelcome releases updated RITM version for online B2B cooperation and delegation

Amsterdam, 10 February 2021 - iWelcome, Europe’s #1 Customer Identity platform for B2C and B2B, released the latest version of its RITM module. RITM is an extension of iWelcome’s core IDaaS platform that allows for organisations to manage, secure and govern online collaboration with B2B customers and partners. The latest version features, among other capabilities, a number of UI/UX enhancements.

“Usability is pivotal for proficiently engaging users while minimising training and help desk calls,” says Paul Vriens, Product Manager for RITM at iWelcome. “This is even more important in a context with a multitude of external users involved. Delegation can be cascaded towards business partners and departments, where delegated managers have different levels of IT knowledge. A helpdesk employee should be able to work with the platform just as easy as an IT admin.”

That’s why iWelcome devoted a full release cycle to usability aspects, bringing customisation flexibility for a tailored experience to a level that is unparalleled among competitors.

iWelcome's latest RITM release (end of January) features styling and branding options, enriched with the following:

Branding

• Completely brandable UI (logo, theming) for all persona’s involved: business users, delegated managers, help desk operator, administrators

Navigation

• Customisable RITM menu items order, including the ability to define menu item nesting
• Ability to add additional menu items with custom external links

Content

• Possibility to customise literally any text element on the page including labels, column header, menu item name, page description etc. to absorb each RITM customer’s specific dictionary. For example: change the label “Group” into “Team” with just a few clicks
• Ability to embed links in any descriptive text on any page as a convenience to refer to custom external help pages, instruction video etc.

Day by Day

• Improved team view for the user manager with pagination and in page groups and roles view
• Preference setting to allow each user to define the landing page of choice among MyApp, MyTeam, Dashboard, MyApproval

“According to the RITM solution design philosophy, all of the newly released capabilities are point and click configurable, ensuring Admin usability and reducing reliance on technical skills,” says Paul Vriens. “This allows us to take the most out of the RITM solution for all users. Even more than before, these enhancements make RITM the most flexible and Business user friendly IAM solution available on the market to date.”

iWelcome launches ‘iWelcome Mobile Identity’, for Mobile Authentication, Securing mobile apps and 2-Factor Authentication

Amsterdam, 11 June 2020 - iWelcome, Europe’s #1 Customer Identity platform for B2C and B2B, launches ‘iWelcome Mobile Identity’ for banking-grade mobile access. With this new module, mobile platform providers and app builders can keep their focus on building functionality while relying on iWelcome for integration with common 2FA apps, secure in-app messaging, e-signing, all delivered via a mobile app or natively integrated using the mobile SDK.

The new iWelcome Mobile Identity (IMI) module consists of an authentication app that provides customers with unparalleled banking-grade security for passwordless and multi-factor authentication, secure messaging and e-signing from an out-of the-box mobile authentication app for Android and iOS. IMI also provides a mobile SDK for embedding the authentication, signing and messaging features in custom developed mobile apps. Organisations that use IMI can flexibly adopt either option depending on the business need and the Time to Value.

User-friendly experience

Marco Venuti, VP Product at iWelcome, says: “Our clients - whether they are insurances, utility companies, multi-media platforms or government departments - want to offer their customers intuitive experiences no matter which device they’re using. IMI, with its App and SDK, has been designed to deliver the best user experience without compromising on security.” The solution allows to natively integrate user-friendly frictionless mobile authentication flows for our clients user base, whether these users are consumers, employees or business partners. Step-up authentication can be added on sensitive application activity, as well as transaction signing and secure in-app messaging.

Enhanced security

Marco Venuti is clear about the need to develop the mobile SDK: “We see a reduced consumer reliance and trust on social and third-party solution providers like Google Authenticator. Consumers fear their privacy isn’t guaranteed. Besides that, we work with a lot of financial institutions. The sensitivity of the content and transactions in their apps demand for non-repudiability. With our enhanced platform we are able to guarantee that advanced level of security and privacy that enterprise organisations need.”

Customer journey orchestration

Besides secure authentication, iWelcome’s mobile solution has other advantages. Marco Venuti: “Thanks to a simple API architecture, our customers will also be able to orchestrate the user journeys by changing registration, activation and progressive profiling flows. The identity texture adoption provided by iWelcome’s SDK will allow corporate mobile application development to accelerate.”