The User Interaction component provides native UI with granular multi-branding and tag management support, Logon and registration experience and Self service for Profile, Credential and consent management capabilities. This component utilises a UI framework which allows for customer Look and Feel within boundaries.
- Customisable (within boundaries) registration activation and logon UI
- Self-asserted standard registration with mandatory and optional fields
- Broad coverage of Social and Gov/Industry eIDs to allow users to engage using their existing identities
- Credential validation and optional lookup on existing customer repositories for supporting migration flows
- Authentication via Social, eID and Password less logon experience
- Full API set for custom UI creation option
User self-service
iWelcome’s user-service functionality enables consumers and employees to access and change profile information and data attributes, add external identity provides like social logins or eID's, request additional access, do password resets, give or withdraw consent, and much more.
Multi-branding and Omni Channel
iWelcome provides multi-branding functionality, which means you will have one single identity infrastructure shared between multiple brands, while maintaining each brand’s own identity (and thus look & feel). This allows for multiple brands to co-exist with for instance their own registration process and authentication capabilities.
- Empowering user to manage everything around their own Identity
- Profile attributes, credentials, social & eID bindings, MFA authentication means and much more
- Personal Time Line view on logon, profile and consent changes
- Available through API and by means of brandable OOTB UI
Marketing Analytics and Intelligence
Customer identity information is more than interesting for every company’s marketing and sales organisation as it provides clear insights into your user population.
Via iWelcome, companies can easily extract complete and correct user intelligence.
The following (and more) types of intelligence can be extracted:
- Number of accounts, per attribute and / or preference;
- Number of authentications, per geo / device/ browser / time;
- Accounts with latest login and number of dormitory accounts;
- Number of new account per period / category / geo;
- Failed authentication attempts.
In addition, Tag Management is supported so companies can embed their tag manager into the UI provided by iWelcome.